Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to CozyPawNest.store.

These Terms of Service ("Terms", "Agreement") govern your access to and use of the CozyPawNest.store website, products, services, and related content. By accessing our website or purchasing products from us, you agree to be legally bound by these Terms.

If you do not agree to these Terms, please discontinue use of the website immediately.

Throughout this Agreement, the terms "Company," "we," "our," and "us" refer to CozyPawNest.store. The terms "Customer," "User," "you," and "your" refer to any individual accessing or using our website.

1. ACCEPTANCE OF TERMS

By visiting our website, browsing our collections, creating an account, placing an order, subscribing to communications, or otherwise interacting with our services, you agree to comply with these Terms and all applicable laws and regulations.

These Terms apply to all visitors, customers, vendors, merchants, affiliates, and content contributors.

2. ELIGIBILITY

To use this website, you must:

  • Be at least eighteen (18) years old or the age of majority in your jurisdiction.

  • Have legal authority to enter into binding contracts.

  • Provide accurate and complete information.

  • Comply with all applicable laws and regulations.

We reserve the right to refuse service to any person at any time for any lawful reason.

3. ONLINE STORE TERMS

You agree not to use our products or services:

  • For unlawful purposes.

  • To violate any local, provincial, state, federal, or international laws.

  • To infringe intellectual property rights.

  • To transmit malware, viruses, or harmful code.

  • To harass, abuse, intimidate, or discriminate against others.

  • To collect personal information without consent.

Violation of these Terms may result in immediate termination of access to our services.

4. PRODUCT INFORMATION

We strive to provide accurate descriptions, specifications, photographs, dimensions, and pricing information.

However, we do not guarantee that:

  • Product descriptions are completely error-free.

  • Colors displayed on screens precisely match actual products.

  • Measurements are exact.

  • Packaging will be identical across production batches.

Minor variations are considered normal and do not constitute defects.

5. PET PRODUCT DISCLAIMER

Our products are designed to enhance comfort and provide a cozy resting environment for pets.

However:

  • Individual pet preferences vary.

  • No product can guarantee behavioral outcomes.

  • Product suitability depends on pet size, weight, age, and activity level.

Customers are responsible for selecting products appropriate for their pets.

Pets should always be supervised when first introduced to a new product.

6. PRICING POLICY

All prices displayed on CozyPawNest.store are listed in the currency shown at checkout.

Prices may change without prior notice.

We reserve the right to:

  • Modify pricing.

  • Correct pricing errors.

  • Cancel orders affected by incorrect pricing.

  • Adjust promotional offers.

If an order is impacted by a pricing error, customers will be notified and offered appropriate options.

7. ORDER ACCEPTANCE

Receipt of an order confirmation does not constitute acceptance of the order.

We reserve the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel suspicious transactions.

  • Reject orders believed to involve fraud or abuse.

Orders become accepted only after payment authorization and order processing have been completed.

8. PAYMENT TERMS

Customers agree to provide accurate payment information.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

All transactions are subject to authorization and verification.

Orders may be canceled if payment authorization fails.

9. BILLING ACCURACY

You agree to provide current, complete, and accurate information including:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Telephone number

  • Payment details

Failure to provide accurate information may result in order delays, cancellation, or refusal of service.

10. SHIPPING AND DELIVERY

Shipping times displayed on our website are estimates only.

Actual delivery times may vary due to:

  • Weather conditions

  • Customs procedures

  • Carrier delays

  • Public holidays

  • Supply chain disruptions

CozyPawNest.store is not responsible for delays outside our reasonable control.

Additional details can be found in our Shipping Policy.

11. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Customers should review the policy carefully before making purchases.

Approval of refunds remains subject to the eligibility requirements outlined in that policy.

12. ACCOUNT REGISTRATION

Certain website features may require account creation.

Users are responsible for:

  • Maintaining account confidentiality.

  • Restricting unauthorized access.

  • Protecting passwords and credentials.

Customers are responsible for all activities occurring under their accounts.

13. USER SUBMISSIONS

Any comments, reviews, suggestions, feedback, photographs, testimonials, or other materials submitted to CozyPawNest.store may be used by the Company without compensation.

By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to:

  • Display

  • Publish

  • Reproduce

  • Modify

  • Distribute

such content for promotional and operational purposes.

14. CUSTOMER REVIEWS

We welcome honest reviews.

However, reviews must not:

  • Contain offensive language.

  • Include illegal content.

  • Violate privacy rights.

  • Misrepresent experiences.

  • Promote unrelated products or services.

We reserve the right to remove content that violates these standards.

15. INTELLECTUAL PROPERTY

All content on CozyPawNest.store, including but not limited to:

  • Logos

  • Graphics

  • Product photographs

  • Website design

  • Text content

  • Icons

  • Videos

  • Layouts

is protected by copyright, trademark, and intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We do not control or endorse third-party content and are not responsible for:

  • Accuracy

  • Security

  • Privacy practices

  • Products or services

Accessing third-party websites is at your own risk.

17. PROMOTIONAL OFFERS

Promotions, discounts, coupons, and special offers may be subject to:

  • Expiration dates

  • Eligibility requirements

  • Quantity limitations

We reserve the right to modify or discontinue promotions at any time without notice.

18. PROHIBITED USES

You may not use the website to:

  • Engage in unlawful activity.

  • Violate regulations.

  • Transmit malicious software.

  • Conduct fraudulent transactions.

  • Attempt unauthorized access.

  • Interfere with website functionality.

  • Scrape or harvest data.

Violations may result in legal action.

19. DISCLAIMER OF WARRANTIES

All products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, CozyPawNest.store disclaims all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability

  • Accuracy

No warranty is provided beyond those expressly required by applicable law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, CozyPawNest.store shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Data loss

  • Business interruption

Our maximum liability shall not exceed the amount paid for the affected order.

21. INDEMNIFICATION

You agree to indemnify and hold harmless CozyPawNest.store and its affiliates from any claims, losses, liabilities, expenses, or damages resulting from:

  • Violation of these Terms.

  • Misuse of products.

  • Breach of applicable laws.

  • Infringement of third-party rights.

22. TERMINATION

We may suspend or terminate access to our services at any time if:

  • Terms are violated.

  • Fraudulent activity is suspected.

  • Security risks are identified.

  • Legal obligations require termination.

Termination does not affect rights accrued before termination.

23. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in Québec, Canada, without regard to conflict-of-law principles.

Any disputes arising under these Terms shall be resolved in the appropriate courts of Québec.

24. CHANGES TO THESE TERMS

We reserve the right to update, revise, or replace these Terms at any time.

Changes become effective immediately upon posting to the website.

Customers are encouraged to review this page periodically.

25. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

CozyPawNest.store

Address:
3202 Rue de Versailles
Québec, QC G1X 1E4
Canada

Phone:
(800) 465-2422

Email:
support@CozyPawNest.store

At CozyPawNest, our mission is simple: to help pets feel safe, warm, and truly at home. Thank you for choosing us as part of your pet's comfort journey.