Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to CozyPawNest.store.

At CozyPawNest, we understand that your pet's comfort is important, and we strive to deliver every order safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through CozyPawNest.store, you agree to the terms outlined in this Shipping Policy.

1. OUR SHIPPING COMMITMENT

We proudly offer:

  • Free Worldwide Shipping

  • Secure Packaging

  • Order Tracking

  • Reliable Carrier Partners

  • Customer Support Throughout Delivery

Our goal is to ensure that every pet house, pet bed, pet cave, pet tent, and comfort accessory arrives in excellent condition.

2. SHIPPING DESTINATIONS

CozyPawNest.store currently ships to most countries and regions worldwide.

We regularly serve customers in:

  • Canada

  • United States

  • United Kingdom

  • Australia

  • New Zealand

  • Germany

  • France

  • Italy

  • Spain

  • Netherlands

  • Belgium

  • Ireland

  • Sweden

  • Norway

  • Denmark

  • Switzerland

  • Austria

  • Finland

  • Japan

  • Singapore

and many other international destinations.

Some locations may have temporary shipping restrictions due to customs regulations, carrier limitations, political events, natural disasters, or other operational constraints.

3. FREE WORLDWIDE SHIPPING

We proudly provide:

FREE SHIPPING ON ALL ORDERS

No minimum purchase is required.

Customers will not be charged standard shipping fees during checkout unless otherwise specified.

Special promotions may occasionally provide upgraded shipping options.

4. ORDER PROCESSING TIME

After an order is successfully placed:

Processing Time

Typically:

1–3 Business Days

During processing, we:

  • Verify payment information

  • Confirm inventory availability

  • Prepare products for shipment

  • Conduct quality inspections

  • Securely package items

Processing times may increase during:

  • Peak holiday seasons

  • Major sales events

  • Inventory replenishment periods

  • Exceptional demand surges

5. ESTIMATED DELIVERY TIMES

Standard International Shipping

Estimated delivery:

7–10 Business Days

Delivery estimates begin after processing is completed.

Actual transit times may vary depending on:

  • Destination country

  • Customs clearance

  • Local postal services

  • Weather conditions

  • Carrier performance

6. DELIVERY ESTIMATES ARE NOT GUARANTEES

While we strive to meet estimated delivery windows, delivery dates are not guaranteed.

Delays may occur due to:

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • National holidays

  • Global logistics interruptions

  • Carrier operational issues

CozyPawNest.store is not responsible for delays beyond our reasonable control.

7. ORDER TRACKING

Tracking information is provided for most shipments.

Once an order has shipped:

  • Customers receive a shipping confirmation email.

  • Tracking details are provided when available.

  • Tracking updates depend on carrier systems.

Please allow several business days for tracking information to become active after shipment.

8. MULTIPLE PACKAGE SHIPMENTS

Orders containing multiple items may occasionally be shipped separately.

This may occur due to:

  • Warehouse availability

  • Product dimensions

  • Inventory locations

  • Packaging requirements

Customers may receive separate tracking numbers for different packages.

No additional shipping fees will apply.

9. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • Province or state

  • Postal code

  • Country

  • Contact information

Incorrect shipping information may result in:

  • Delivery delays

  • Failed deliveries

  • Returned packages

  • Additional carrier fees

10. ADDRESS CHANGES

Address modifications may be possible before an order ships.

Once an order has entered the fulfillment or shipping process, changes may no longer be possible.

Customers should contact support immediately if updates are required.

11. CUSTOMS, DUTIES, AND TAXES

Depending on destination country regulations:

  • Customs duties may apply.

  • Import taxes may apply.

  • VAT or GST may apply.

  • Clearance fees may apply.

These charges are determined by local authorities and are outside the control of CozyPawNest.store.

Customers are responsible for complying with local import requirements.

12. CUSTOMS DELAYS

International shipments may be subject to customs inspections.

Customs clearance can occasionally result in delays beyond estimated delivery windows.

CozyPawNest.store cannot influence customs processing times.

13. UNDELIVERABLE PACKAGES

Packages may be returned if:

  • Address is incomplete.

  • Address is invalid.

  • Recipient is unavailable.

  • Package is refused.

  • Customs requirements are not fulfilled.

Returned shipments may be eligible for reshipment or refund depending on the circumstances.

Additional fees may apply in certain situations.

14. LOST SHIPMENTS

If tracking indicates that a shipment may be lost, customers should contact us promptly.

Our team may:

  • Contact the carrier

  • Initiate an investigation

  • Provide a replacement shipment

  • Offer a refund when appropriate

Carrier investigations may require additional time before resolution.

15. STOLEN PACKAGES

Once a shipment has been marked as delivered by the carrier, responsibility generally transfers to the recipient.

Customers are encouraged to:

  • Monitor tracking updates

  • Use secure delivery locations

  • Retrieve packages promptly

If a package is suspected to have been stolen, customers should contact local authorities and notify us for assistance.

16. DAMAGED SHIPMENTS

If your package arrives damaged:

Please contact us within seven (7) days of delivery and provide:

  • Order number

  • Photos of packaging

  • Photos of damaged item

  • Description of the issue

Our support team will review the claim and determine an appropriate resolution.

Possible resolutions include:

  • Replacement

  • Store credit

  • Refund

17. SHIPPING RESTRICTIONS

Certain products may be unavailable for shipment to specific locations due to:

  • Local regulations

  • Carrier restrictions

  • Import requirements

We reserve the right to limit shipments where necessary.

18. PEAK SEASON SHIPPING

During high-volume periods such as:

  • Christmas

  • Black Friday

  • Cyber Monday

  • New Year

  • Major promotional campaigns

Processing and delivery times may be longer than usual.

Customers are encouraged to place orders early during peak seasons.

19. FORCE MAJEURE

CozyPawNest.store shall not be held liable for delays or failures caused by events beyond our control, including:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Pandemics

  • Labor disputes

  • Government actions

  • Transportation interruptions

  • Utility failures

  • Cybersecurity incidents

Delivery schedules may be impacted under such circumstances.

20. TRACKING ISSUES

If tracking information appears inactive or delayed:

  • Allow additional time for updates.

  • Verify tracking details carefully.

  • Contact our support team if concerns persist.

Carrier systems occasionally experience update delays.

21. ORDER CANCELLATIONS BEFORE SHIPMENT

Orders may be canceled before fulfillment begins.

Once an order has entered processing or shipment stages, cancellation requests may not be possible.

Please contact support immediately if cancellation is needed.

22. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate shipping information.

  • Monitor tracking updates.

  • Respond to carrier communications.

  • Comply with customs requirements.

  • Retrieve delivered packages promptly.

Failure to do so may affect delivery outcomes.

23. POLICY CHANGES

CozyPawNest.store reserves the right to modify this Shipping Policy at any time.

Updated versions become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

24. CONTACT INFORMATION

For shipping-related inquiries, please contact:

CozyPawNest.store

Address:
3202 Rue de Versailles
Québec, QC G1X 1E4
Canada

Phone:
(800) 465-2422

Email:
support@CozyPawNest.store

We appreciate your trust in CozyPawNest and are committed to delivering cozy comfort to pets and pet parents around the world.