Contact information

CONTACT INFORMATION

Welcome to CozyPawNest

At CozyPawNest, we believe that every pet deserves a warm, safe, and comfortable place to rest. Whether you're shopping for a cozy pet house, a soft pet bed, or a stylish retreat for your furry companion, our team is here to help every step of the way.

We value every customer and strive to provide friendly, professional, and responsive support. If you have questions about our products, orders, shipping, returns, or general inquiries, please do not hesitate to contact us.

Our goal is to ensure that every experience with CozyPawNest is as comfortable and enjoyable as the products we provide for your pets.

CUSTOMER SUPPORT

Our dedicated customer support team is available to assist with a wide variety of inquiries, including but not limited to:

  • Product recommendations

  • Order status updates

  • Shipping information

  • Tracking assistance

  • Return requests

  • Refund inquiries

  • Product care instructions

  • Account-related questions

  • Technical website support

  • Partnership opportunities

We are committed to responding to all customer inquiries as quickly as possible.

BUSINESS INFORMATION

Store Name

CozyPawNest

Website

CozyPawNest.store

Customer Support Email

support@CozyPawNest.store

Customer Service Phone

(800) 465-2422

Business Address

3202 Rue de Versailles
Québec, QC G1X 1E4
Canada

CUSTOMER SERVICE HOURS

Our customer support team operates during the following business hours:

Monday – Friday

9:00 AM – 6:00 PM

Saturday

10:00 AM – 4:00 PM

Sunday

Closed

Public Holidays

Response times may be extended during holidays and peak shopping seasons.

EMAIL SUPPORT

For the fastest service, we recommend contacting us via email.

Email inquiries allow our team to:

  • Review order details accurately

  • Investigate shipping concerns

  • Process return requests

  • Provide product recommendations

  • Deliver written confirmation of support solutions

Email Address

support@CozyPawNest.store

Typical response time:

24–48 business hours

Many inquiries are answered sooner.

PHONE SUPPORT

Customers who prefer speaking directly with a representative may contact our customer service line.

Phone Number

(800) 465-2422

Please have the following information available when calling:

  • Full name

  • Order number

  • Email address used for purchase

  • Details regarding your inquiry

This information helps us provide faster and more accurate assistance.

ORDER SUPPORT

If you have already placed an order and require assistance, please include:

  • Order number

  • Product name

  • Date of purchase

  • Shipping address

  • Description of the issue

Providing complete information allows us to resolve your request more efficiently.

SHIPPING QUESTIONS

If your inquiry relates to shipping, please provide:

  • Order number

  • Tracking number (if available)

  • Destination country

  • Description of the issue

Our support team will work with shipping partners to help resolve delivery concerns whenever possible.

RETURNS & REFUNDS

Customers seeking assistance with returns or refunds should contact us before returning any product.

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos if applicable

Our team will review your request and provide appropriate instructions.

Unauthorized returns may experience delays or processing issues.

PRODUCT QUESTIONS

Need help choosing the right pet house or bed?

Our support team is happy to assist with:

  • Sizing recommendations

  • Material information

  • Product features

  • Care instructions

  • Compatibility with specific pets

Because every pet is unique, we encourage customers to contact us if they need assistance selecting the most suitable product.

WHOLESALE & PARTNERSHIPS

Businesses, retailers, influencers, and strategic partners interested in working with CozyPawNest may contact us through our support email.

Partnership inquiries should include:

  • Business name

  • Contact information

  • Nature of partnership

  • Relevant website or social media links

Our team reviews partnership requests on an individual basis.

CUSTOMER SATISFACTION

Customer satisfaction remains one of our highest priorities.

We continuously strive to:

  • Improve product quality

  • Enhance customer service

  • Simplify the shopping experience

  • Deliver products safely and efficiently

  • Build long-term relationships with pet families worldwide

Every message we receive helps us improve and better serve our community.

PRIVACY OF COMMUNICATIONS

Any information submitted through customer support channels is handled in accordance with our Privacy Policy and applicable data protection laws.

Information provided to our support team is used solely for:

  • Customer service

  • Order assistance

  • Account verification

  • Service improvements

  • Legal compliance

We take reasonable measures to protect customer information and maintain confidentiality.

RESPONSE TIMES

While many inquiries receive responses within one business day, response times may vary depending on:

  • Seasonal demand

  • Holiday periods

  • Order volume

  • Complexity of requests

We appreciate your patience and understanding during peak periods.

OUR COMMITMENT TO PET PARENTS

At CozyPawNest, we understand that pets are family.

Every product we offer is selected with comfort, warmth, and everyday usability in mind. Whether you're purchasing a cozy winter shelter, a plush pet cave, or a comfortable indoor retreat, our mission is to help create a happier home for both pets and their owners.

We are honored to be part of your pet's comfort journey.

CONTACT US

CozyPawNest

Address:
3202 Rue de Versailles
Québec, QC G1X 1E4
Canada

Phone:
(800) 465-2422

Email:
support@CozyPawNest.store

Thank you for choosing CozyPawNest. We look forward to serving you and your beloved pets.