About Us

CONTACT US

We'd Love To Hear From You

Thank you for visiting CozyPawNest.

Whether you have a question about a product, need assistance with an order, would like help selecting the perfect pet house, or simply want to share feedback, our support team is here to help.

We are committed to providing friendly, professional, and responsive customer service to ensure every shopping experience is smooth and enjoyable.

Customer Support

Email

support@CozyPawNest.store

For the fastest assistance, please contact us by email. Our team typically responds within 24–48 business hours.

Phone

(800) 465-2422

Our customer service team is available to assist with:

Product Questions
Order Status Updates
Shipping Inquiries
Return Requests
Refund Assistance
General Support

Business Address

CozyPawNest

3202 Rue de Versailles
Québec, QC G1X 1E4
Canada

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 4:00 PM

Sunday
Closed

Response times may be longer during holidays and peak shopping seasons.

Need Help With An Order?

Please include the following information when contacting us:

Full Name
Order Number
Email Address Used For Purchase
Description Of Your Inquiry

Providing complete information helps us assist you more efficiently.

Shipping & Tracking Assistance

If you have questions about your shipment, please provide:

Order Number
Tracking Number
Shipping Address

Our team will gladly investigate and provide updates whenever possible.

Returns & Refunds

If you wish to return a product or request a refund, please contact us before sending any items back.

Our support team will guide you through the process and provide detailed return instructions.

Partnership Inquiries

We welcome inquiries from:

Pet Influencers
Brand Ambassadors
Retail Partners
Pet Communities
Content Creators

For partnership opportunities, please contact:

support@CozyPawNest.store

Our Promise

At CozyPawNest, we understand that pets are cherished members of the family.

Every message, question, and order matters to us. We are committed to delivering not only quality products but also the level of service that pet parents deserve.

Thank you for choosing CozyPawNest.

We look forward to helping you create a warm, comfortable, and happy space for your beloved pets.